Grandad Praises MTData’s Taxi Dispatch System

MTData chatted to Grandad about his experiences in the taxi industry and what he likes best about our system.

“I’m known as Grandad, which is my unique identifier, and I chose that because I have nine grandchildren,” Mr Teague said.

“I have the driver number 05-GRANDAD, the number plate is GDAD27 because 1927 was the year I was born and my cab number is 27.

“I started my career with a Mazda station wagon that suited me well and I have now progressed to my sixth car, a Hyundai i45.

“I enjoy the life very much and I know that I will never be a millionaire driving a taxi but it’s a nice lifestyle governed by the hours that you work for the income you receive.”

With his wealth of experience and knowledge about the industry, Grandad said he has enjoyed using MTData’s taxi dispatch system.

“I think MTData’s system is a marked improvement on the Raywood system that we had, and I find it very easy to work with because I do have exceptional eyesight for my age, and the facilities that are provided in that system are everything that we require,” Grandad said.

“Particularly if I have arrived to an address in the middle of the night, I would simply press the required button to let the operator know to ring the customer when I’m outside.

“If I want to go for a coffee, I can take a remote control with me and know that I haven’t lost contact with the operators.

“I find that the system is very hard to falter as far as I’m concerned.”

Grandad said that booking a job has become so much easier with MTData’s system.

“When a job comes up it tells you the location and the destination, so you can plan accordingly and that feature is an added advantage when you pick the customer up,” he said.

“I think that you would have to be pretty dense not to work it out and being 88-years-of-age and still having all my marbles, I found it really simple to adjust to.”

In Grandad’s opinion, the Taxi industry has changed immensely from when he started.

“Back in the day we had voice dispatch or pin pointing software and there was a lot of cheating,” Grandad said.

“For example, if I had a job at the centre of the city and then if I saw a job down the road, I would call and they’d say there’s actually a car closer than you and then another car whistles past, and gets the job.

“MTData’s system takes away any cheating whatsoever, particularly if you know what areas would work at certain times of the day.”

Grandad said that one of his most memorable moments as a Taxi driver, was driving late Thornbirds author Colleen McCullough.

“She said to me that she’d like to do a five-day trip around the South Island and between her profanity and my speech, we laughed a lot,” he concluded.

“About a month afterwards I got a parcel that was sent to me and it said: ‘Grandad, care of Blue Star Taxis’ and it was a full sized copy of the book sent from New Caledonia where she was living.”

MTData is very honoured and pleased to have such a respected taxi driver praise the system, and we appreciate Grandad’s support.

See Us at The VTA Conference!

MTData is attending the conference as an exhibitor, showcasing the new SnapShot camera.

The camera has superior image quality allowing drivers to take night and day images, ensuring their security and safety at all times.

The two day conference from Tuesday, 29th September to Wednesday, 30th September, will feature the theme ‘delivering the right message’ connecting people in the taxi community and providing networking opportunities.

Seamless Change for Blue Taxis

Operating since 1998, Blue Taxi services Darwin and the greater Darwin areas, including Palmerston.

They are the first taxi company to introduce the MTData Taxi Dispatch System in Darwin and have also embraced MTData’s web and iPhone booking technology, along with ‘message on approach’.

The changeover from their old dispatch system to MTData’s was done seamlessly, ensuring a very smooth and quick transition for Blue Taxi’s owners, drivers, call takers and customers.

“The MTData system has been very well received up here in Darwin by all stakeholders, including drivers and call takers,” MTData’s Dispatch Systems Customer Support, Brian Noonan, explained.

With MTData’s dispatch and booking technology, Blue Taxis can now focus on enhancing customer service and reducing costs.

The new system will provide a more efficient service for drivers, call takers and customers by decreasing response times and call backs.

MTData are thrilled to have Blue Taxis as a customer in Darwin and look forward to being their technology partner.